X-StudioServiceThe last ten percent, every month.
Software is not finished at launch. Dependencies age, platforms change their rules, traffic grows, and the small bugs that nobody had time for become the ones your customers mention. Maintenance and support is the work of keeping a product healthy after the project ends, done by people who know the codebase rather than a rotating ticket queue.
We support products we built and products we did not, on a monthly retainer sized to the product, with monitoring that pages a person and a response time we put in writing.
Deliverables
Starting price
From $100 a month
What affects the priceEstimate your projectWhat it covers
Uptime, error and performance monitoring with alerts routed to real people, and an agreed response time for when something breaks.
Dependency updates, framework upgrades, platform changes and security patches applied on a schedule rather than in a panic.
Incremental improvement of an ageing codebase: migrating frameworks, retiring dead code and paying down the debt that slows every new feature.
A monthly allowance of engineering and design time for the fixes and tweaks that never justify a project of their own.
How it runs
A review of the codebase, infrastructure and risks, and monitoring put in place, so support starts from a known state.
Scheduled updates, a prioritised backlog of improvements, and a short monthly report of what changed and what to watch.
Retainers are sized to the product and reviewed quarterly, so support grows with the product and shrinks when it is stable.
Related work
FAQ
The things people ask about this kind of engagement before the first call.
Yes. We start with an audit to understand the codebase and its risks, then take on support once monitoring and access are in place. A product built elsewhere is common, and the audit usually pays for itself in the first few months.
Automated monitoring runs around the clock and alerts a person when something is wrong. Response times for incidents are agreed in the retainer, and critical issues are handled outside working hours. Routine work happens during the week.
A fixed monthly fee sized to the product, starting from $100 a month, covering monitoring, updates and an allowance of engineering time. Anything larger is scoped as a separate project, so there are no surprises on the invoice.
Other services
